Equipment has stopped
An error appears, the equipment does not start, or the process is interrupted.
ANLEXX
Preparing the engineering section
ANLEXX service and technical support
Helping restore equipment and maintain stable line operation
We accept requests for equipment and solutions supplied or implemented by ANLEXX, from initial diagnostics to repair, maintenance, configuration and training.
Prepare a service request01 / 24/7
What 24/7 service means
24 / 7
Engineering line+998 97 344 78 57Service requests are accepted around the clockCall an engineer 24/7 means requests can be received and registered at any time. Response, remote assistance, an engineer visit, repair and recovery are agreed after the initial assessment.
02 / Situation
What you can contact service about
Operation is unstable
Printing, labeling, packaging or code-reading quality has changed.
Diagnostics are needed
The cause is unclear and the available data, settings and equipment condition need review.
Maintenance is required
Inspection, cleaning, adjustment or preventive maintenance is required for a specific model.
Software assistance is needed
There is a question about the installed version, configuration or software component.
Training is needed
Operators or technical staff need preparation for the accepted configuration.
Warranty needs checking
Status must be determined from the equipment, documents, dates and operating conditions.
03 / Diagnostics
What happens after a request
A request does not automatically confirm an engineer visit or warranty repair. The correct support route is determined first.
Registration
Record the request and selected service task.
Identification
Confirm the model, serial number, configuration and installed software.
Initial diagnostics
Review the description, error code, photos, video and production impact.
Route agreement
Determine whether remote assistance is possible or a visit, parts and further work are needed.
Work
Actions proceed after the scope, conditions and required resources are agreed.
Verification and closure
Record the work performed, verification result and further recommendations.
04 / Support format
What assistance may be available
Remote diagnostics
Guidance on symptoms, settings and errors when the configuration allows a safe check.
The format is determined after registration.Engineer visit
On-site work after initial diagnostics and agreement of location, task and conditions.
A public visit time is not promised in advance.Warranty support
Warranty-status verification and the next route under the documents and operating conditions.
Submitting the form does not itself confirm a warranty case.Post-warranty service
Diagnostics, maintenance, configuration or repair after warranty expiry.
Scope, price and timing are agreed after assessment.Preventive maintenance and repair
Inspection, cleaning, checking, configuration and repair within the confirmed service scope.
The schedule and recoverability depend on the model and condition.Consumables and spare parts
Open consumables and spare parts Selection now has one clear destination
Original and verified compatible items, better-value alternatives, compatibility checks and the ANLEXX warranty are collected in one place.
05 / Preparation
What to prepare for the initial assessment
Send the information available. Do not submit passwords, tokens or other secrets through the form.
Equipment modelSerial number or nameplate photoError code or messageWhat happened before the faultPhoto or short videoImpact on production
06 / Terms
Warranty or post-warranty?
Warranty is verified
The engineer checks the equipment, documents, date and operating conditions.
Support continues after warranty
Diagnostics, maintenance, configuration and repair can still be requested.
06 / Request